Your safety is our top priority
Safety Tips
When you purchase a propane tank from our Propane Exchange centers, you can rest easy knowing it has been through our rigorous 6 point inspection process as well as our triple-check process for location propane gas leaks.
The safety guidelines below help you enjoy using your grill or other propane appliance correctly and safely.
Number 1
Always follow your grill manufacturer’s instructions and keep printed safety materials accessible.
Number 2
When lighting the grill, always make sure the grill top is open.
Number 3
To ensure proper propane tank safety storage, always keep cylinders outdoors in an upright (vertical) position.
Number 4
Ensure the tank valve handle is in the "Closed" position when the tank is not in use.
Number 5
If you find an uncontrollable gas leak, get everyone away from the area and call 911 IMMEDIATELY.
Number 6
When not in use, always turn off controls and close cylinder valves.
Number 7
Never store a spare tank beneath a grill.
Always store tanks upright.
Number 8
If storing your grill indoors, disconnect tank. Move tank to a secure, well-ventilated location outdoors.
Never use or store a propane tank indoors.
Number 9
NEVER smoke while handling a propane cylinder.
Always smoke at least 50 feet away.
Number 10
Never store a tank in temperatures of 125 degrees F or more.
Number 11
NEVER store spare cylinders, empty or full, near the grill or other flammable materials.
Number 12
When transporting, secure tank upright in a well-ventilated area of your vehicle. Drive directly to where it will be used. Do not allow tank to sit in a vehicle unattended.
Number 13
Before connecting or lighting a propane gas grill, use soapy water to check for leaky connectors. NEVER use matches or lighters to check for leaks.
Number 14
Do not try to repair a damaged tank or tank valve.
Take a damaged tank to a qualified propane supplier for repairs or disposal.
*Safety tips are provided as a general resource. Propane Exchange does not assume any responsibility if an accident occurs while following these safety tips.*
If you have any further questions, please give the office a call at 844-492-4264.
Are you having trouble with your cylinder?
Does the grill or portable camp heater have very little heat? Are the flames smaller than usual? The problem is likely an easy fix. All cylinders are fitted with an internal check valve. What’s a check valve? A check valve is a safety device inside the tank that prohibits the tank from releasing gas too quickly. When a grill runs out of fuel, the hose to the tank has been emptied. When introducing propane back into the hose, the flow of propane is often too quick, which causes this internal safety device to stop the flow. If you have any further questions, please give the office a call at 844-492-4264.
Follow these steps before returning cylinders to the store.
These steps should ensure that the grill or appliance is operating properly.
1. Ensure that the valve on the tank and the valves on the grill are closed.
2. Connect the hose end from your grill or heater to the valve of the propane cylinder. Slowly open the valve on the tank and listen for the click. If no click - you’re done!
3. If you hear a click proceed to step 4.
4. Close the valve, wait 5 seconds or until another click, then begin to open the valve SLOWLY.
If the steps did not fix the problem, please return the bottle to the store you purchased it from and they will swap it out for FREE with a fresh bottle.